Common questions and answers
1. How can I have access to the videos and articles?
You can have access to the contents of the portal by subscribing on our website. To do so it is very simple, you just need to create an account on the portal and start working out.
2. How can I change my password?
To change your password, you have to go on the account tab of the website. You can find this section on the top menu. Once you are on your account page, scroll down and you will have access to the “Change password” settings.
3. Why is the content of the portal locked?
If you can’t access to the articles and videos of the portal, it’s because you are not connected to an account. If you already subscribed to the portal, please login and the content will be accessible. Otherwise, if you don’t have an account yet you need to subscribe and create one. It is very fast, we just need few information and it’s done. In addition, you can even start with a 3 days trial to test the portal and decide to keep with your subscription or not.
4. How can I contact the portal?
If you have any questions or problems you can contact us, our team is available to answer to your questions and solve any problem. If you need to contact our support please call +448002085372 (24 hours/7 days) or send an email to [email protected].
5. How long is lasting my subscription?
On our portal the subscription fee is monthly. Which means that you will pay every month to continue to have access to the service.
6. How can I pay for my membership?
You can pay your monthly membership with your Visa or MasterCard. We only accept online payments for timing and security reasons. If your card is not accepted please contact us for more information.
7. I have problems to login, what can I do?
If you have problems to login it can be because of your mail address or your password. First, go on your mailbox and try to find back the confirmation mail we sent you when you subscribed. If you can find it, it means that your mail address is the right one, otherwise it could be another of your mail addresses or a typo mistake.
Otherwise, the problem can come from the password, if you never changed it you can find it on the confirmation mail. Otherwise, click on the “Forgot your password?” button to set a new one.
8. How can I get a trial membership?
If you want to subscribe to the portal you can decide to start with a 3 days trial. In this way you have a short period to try the portal and decide if you would like switch to the monthly subscription or not.
Contact us if you need it!
We gathered the main questions you could ask yourself above.
If you still have questions or need further assistance please contact our support team:
